All orders are processed within 1–2 business days, excluding weekends and holidays. Once your order has been prepared for shipment, you’ll receive a confirmation email with tracking details.
During high-volume periods or promotional events, processing times may vary slightly. Any delays will be communicated by email.
COSMIQ Skincare currently ships across North America, including:
We are continuously working to expand shipping availability.
Delivery times depend on your location and selected shipping method.
These timelines are estimates and may vary due to carrier conditions, weather, or regional delays.
Once your order ships, you’ll receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to appear once the carrier has scanned the package.
Shipping costs are calculated at checkout based on your delivery address and selected shipping option. Any applicable shipping promotions or free shipping thresholds will be displayed during checkout.
Our team is happy to assist with tracking questions.
We accept returns on unused and unopened products within the return window stated in our return policy.
Due to hygiene and safety considerations, opened or used products are generally not eligible for return unless there is a confirmed issue.
To request a return:
Returns sent without prior authorization may not be accepted.
Once a returned item is received and inspected, eligible refunds will be processed to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part.
If your order arrives damaged, please contact us within 48 hours of delivery. Include clear photos of:
This helps us resolve the issue quickly.
If you receive the wrong item or if something is missing from your order, contact our support team with your order number so we can assist.
If you have questions about shipping, delivery, or returns, our support team is here to help. Visit our Contact Us page or reach out directly, and we’ll respond within 24–48 business hours.
Care isn’t about doing everything. It’s about doing the right things, consistently.
This space exists to explore skincare, beard care, and scalp care through a routine-first lens. We focus on clarity over complexity, thoughtful formulation, and habits that actually last.
No trends. No noise. Just honest conversations about care.
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For order or support-related questions, please visit our Contact Us page.
All content shared here is for informational and educational purposes only. It reflects COSMIQ’s routine-focused care philosophy and is not intended as professional or medical advice.